Hi @InnoAruwa 👋 Thank you for your post and welcome to the Virgin Media Community 😀
Sorry to hear about the problem you're experiencing 😔
Have you registered your My Virgin Media account as of yet? If not, we'd suggest going through the process here.
If you have already registered, is it giving you the option to click on "Forgot your e-mail address" on the sign-in page?
Regards,
Daniel
