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DA2
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Logging into Virgin Media App with ntl email user name

I have tried to sign into App but doesn’t recognise password or security answer which are both known and correct .

very frustrated as Engineer last week suggested using App would make life easier 

thanks Frustrated from MUDEFORD

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Beth_G
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Re: Logging into Virgin Media App with ntl email user name

Hi DA2,

 

Thank you for your very first post and welcome to the community!

 

I'm sorry to hear that you've bee having some trouble signing into your online account via the app. Did you have this issue prior to using the app when you used to sign in through our website instead?

 

Have you been able to access any other of our apps, e.g TVGO or the Connect App without any issues (if you use those)?

 

Thanks,

 

Beth

 

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DA2
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Re: Logging into Virgin Media App with ntl email user name

Beth there always seems a problem logging in but no way to change password but I am registered .

The engineer said the app would be useful to avoid signing in every time 

thanks DA2

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John_GS
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Re: Logging into Virgin Media App with ntl email user name

Thanks for coming back to us DA2,

 

Have you tried logging in online with the same details and also tried to do a password change online via web browser?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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