I have been trying to sign into my Virgin Media account. I can log in but I get the message saying "This is a secondary account." How do I access my primary account, which I think was set up with an e mail address I no longer use because it got hacked. It means I cannot upgrade or anything because your system thinks I have a secondary account.
I am the only account holder for tv, broadband, telephone and 2 mobile phones.i need to be able to access my Virgin accounts.