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Ellesse
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Logging in to Vigin Media

Hi,

I have been trying to sign into my Virgin Media account. I can log in but I get the message saying "This is a secondary account." How do I access my primary account, which I think was set up with an e mail address I no longer use because it got hacked. It means I cannot upgrade or anything because your system thinks I have a secondary account.

I am the only account holder for tv, broadband, telephone and 2 mobile phones.i need to be able to access my Virgin accounts.

I look forward to hearing from you 

Ellesse

 

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Tom_F
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Re: Logging in to Vigin Media

Hi Ellesse, thanks for getting in touch.

 

Sorry to hear you've encountered this problem. I'd like to help further so will need to confirm the details with you via PM. Please look out for my message and get back to me when you can.

 

Tom 

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