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Message 21 of 28
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Re: Logging in to My Virgin Media

What happens, when you try to get onto the 'My Virgin Media' sign in part of the site? Is there any error message or anything showing on the screen?

 

Are you able to enter any details on the 'register my virgin media' screen?

 

Regards

Steven_L

 

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Message 22 of 28
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Re: Logging in to My Virgin Media

I can register all the details but once i get to the end it says sorry error and please try again later

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Message 23 of 28
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Re: Logging in to My Virgin Media

Thanks for confirming that Shell32.

 

I would need to take a further look into this for you, via a private message, which I will send over in a moment.

 

Regards

Steven_L

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Message 24 of 28
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Re: Logging in to My Virgin Media

Hi Steven L - when I try to log in to the site it now doesn't recognise any of the email addresses I have used.  I wondered if it was the password, so went to the 'forgotten password' screen  where it gives the message 'Unable to find your username' in a yellow box, and also 'please enter a valid email address'.  I feel I'm now stuck!

Many thanks

FionaHE

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Message 25 of 28
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Re: Logging in to My Virgin Media

Good Afternoon,

I am also having the same issue, I've got my services all up and running but would like to set up My Virgin Media Account, every time I try it just reloads on the same page

Thank you,

Adam

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Message 26 of 28
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Re: Logging in to My Virgin Media

I've had the same problem for nearly a year now. We registered when we first purchased the package before fitting and tried to login then only to be told that we could only login once we had been activated. If this is the case then why not tell people.

We waiting until activation and still could not login. After waiting in phone queues for hours we explained the problem to the operator and they tried for us and had exactly the same problem. They tried changing out password for us but this did not help.

The loop is thus :

1) Login with correct username and password = Messaging saying you've entered the wrong password.

2) Try to reset password = This error page https://www.screencast.com/t/OgwH9fYM8

3) Try to register a new account at My Virgin Media = Message saying my email/username is already registered.

I really need to login now as my contract is coming to and end and I really can't afford the price hike now with all thats going on. 

I have tried calling but it cuts off after an hour of waiting. I tried to find a online chat but theres nothing unless I login I think. I found a "Message us" online chat system that is not immediate but no one has replied to me in 36 hours now, i think thats a busted flush also.

Please can someone help me, I think I have read that there is problems with a "+" in the email address, could that be it?

Thanks.

John

 

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Message 27 of 28
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Re: Logging in to My Virgin Media

Is there anyone that can help me please?
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Message 28 of 28
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Re: Logging in to My Virgin Media

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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