Hi Steven L - when I try to log in to the site it now doesn't recognise any of the email addresses I have used. I wondered if it was the password, so went to the 'forgotten password' screen where it gives the message 'Unable to find your username' in a yellow box, and also 'please enter a valid email address'. I feel I'm now stuck!
I've had the same problem for nearly a year now. We registered when we first purchased the package before fitting and tried to login then only to be told that we could only login once we had been activated. If this is the case then why not tell people.
We waiting until activation and still could not login. After waiting in phone queues for hours we explained the problem to the operator and they tried for us and had exactly the same problem. They tried changing out password for us but this did not help.
The loop is thus :
1) Login with correct username and password = Messaging saying you've entered the wrong password.
3) Try to register a new account at My Virgin Media = Message saying my email/username is already registered.
I really need to login now as my contract is coming to and end and I really can't afford the price hike now with all thats going on.
I have tried calling but it cuts off after an hour of waiting. I tried to find a online chat but theres nothing unless I login I think. I found a "Message us" online chat system that is not immediate but no one has replied to me in 36 hours now, i think thats a busted flush also.
Please can someone help me, I think I have read that there is problems with a "+" in the email address, could that be it?
With regards to account issues I am afraid they cannot be dealt with in the forum.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks