The team are working to fix customers issues that are included in this every 24 hours.
If you're still experiencing this for over the 24 hour period, we may need to raise this with the team as an individual issue. To do so I would need to pass security with you so will pop you over a private message now with some questions, if you can please respond to these by selecting the purple envelope in the top right.
Just tried logging on to Virgin Go today - while I can log on non of the programs are streaming - just getting the circle rotating. if I try to watch a box set it says that I am not subscribed to that service. BTW I do have a user name with a non virgin address.