Log in to my account to get error message saying something has gone wrong your side

[LW20221]

Hi,

I am unable to gain access to my Virgin Media Account via the App, as it just says i'll be set up in 48 hours despite having the service for around 3 months.

On the website it says "There has been an error our side"

And when trying to get onto Virgin Media TV Go I can't gain access. 

I was told this would sort itself a week after install which it hasn't, this needs to be fixed please.

[Garthy2022]

I have exactly the same issues!
I need to login to my account to change the child safe features and it wont let me!

[Ilyas_Y]

Hey @LW20221, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the MyVM setup.
I will try my best to assist you on this and get the issue resolved.
Watch out for the purple envelope inviting you in to a private message.

Kind regards.

[Ilyas_Y]

Hey @Garthy2022, thanks for reaching out to us.

I'm sorry to hear about the issues when trying to login to MyVM.
Let me try to assist you on this and help you gain access.
I will send a private message inviting you in to a chat, watch out for the purple envelope.

Kind regards.

[Ilyas_Y]

Thank you for speaking with us today.
I'm glad we were able to set up the next steps to get the issue resolved.
Once we have an update from the technical team, we will reach out and see if the issue is resolved on your end.

Kind regards.

[Garthy2022]

@LW20221

Have you had any luck? Im still getting the error messages and I cannot turn child safe off and its driving me nuts!!!

[Nathan_B]

Hi there @Garthy2022, welcome to our forum and thanks for your post.

I'm sorry to see that you are also having issues with turning child safe off. I will certainly do my best to help you with this.

To do this I am going to send you a PM to confirm your details.

Regards

Nathan

[SpikeB1]

I'm getting the same error. Any attempt to login immediately goes to the 'opps something's gone wrong'

I can login to the 'My Virgin Media' app on my phone but it also goes to the website when accessing my account.

I'm assuming it's still Virgin having these issues, my installation was only a couple of weeks ago but I've never been able to the main page. A quick flash of icons and then the 'oops somethings gone wrong'

[Adri_G]

Hey SpikeB1, thanks for posting on our forum page about this issue with your online VM account. 

We're sorry to hear you're getting these errors when trying to register for an online account with us, please expect my private message here shortly so I can help out with this.
Check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.