Hey jasineil2010, thanks for posting on our help forum.
Sorry to hear of the issues faced with our chat bot recently and the frustration it has caused, we're taking your feedback seriously so we can improve our services constantly.
Please, rest assured this will be fed back to the relevant team.
Since you also mentioned you came through to the wrong department, can you please tell us which team you wish to speak to and what your query was so we can best advise and see if there's anything we can do to help?
Regards,
