Virgin Media Community

[anitaf]

My app is registered to old email address I got locked out of and haven’t been into for years I’ve updated my details with virgin ages ago and 4 calls this month and still can’t get logged on 

[Emily_G]

Thanks for the post Anitaf and welcome to our community.

I'll pop you over a private message so we can pass security and remove the old details from the system so you can register with new details. 

Thanks, Emily.

[anitaf]

Ok thank you

[Corey_C]

Hi anitaf,

Apologies for the delayed response, has this been sorted since your post?

Cheers,

Corey C

[anitaf]

No 

[Katie_WT]

Hi there @anitaf

Welcome back to our Community, I am so sorry that you're still having issues and that you have not receive our Private Message we advised of during the week. Before we send another one, I have located your account from here so just wanted to confirm what issues you are having and with what app? 

Are you able to log into your MyVigrinMedia account ok without issue? 

The apps will need to use the same primary MyVM account in order to work; what happens when you try and log into the app.

Is it your MyVM account that you're having issues logging into directly? 

Cheers

[anitaf]

I’m the app is registered to a really old email address I can’t access so can’t log in

[Katie_WT]

Sorry @anitaf - what app are you trying to use and access? 

Is it your MyVirginMedia account? Is your username an old email address is that what you mean? 

[anitaf]

Yes and yes 

[anitaf]

Why do you say you will send me message to sort it and don’t