Hi Annesophie72 👋 thank you for getting back to us!
There's a few reasons these kinds of registration issues can happen;
1) The password you are trying to use does not meet the password requirements.
2) If you are a new customer awaiting installation - in which case the issue automatically resolves itself once your services have been fully installed and activated. (Please be aware it can take 24 hours for our systems to catch up.)
3) If you are registering with an email address that has been associated with a former service account. If this is the case, we need to get the email address moved over to the correct current account. We do this by sending a PM to confirm a few account details and updating our records.
4) An unknown or temporary error with our website.
Please let us know if you are aware which of one of these issues may be the case for you, and we can continue to offer further support as needed! Thank you for your patience in the meantime.
All the best! 🌞