Issue with my virgin media account and my brodband connection

[Punihegde72]

Hello team,

my account has been suspended can you please explain me why it happened.

i have attached screenshot for reference.

thank you,

puneet

 

[Ashleigh_C]

Hi there @Punihegde72 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for your post. Can I ask if you have recently moved house or changed anything with your package? Do you have any outstanding amounts at all left to pay?

[Punihegde72]

Yes, i have moved house recently after that im facing issues 

[Ashleigh_C]

Thank you for confirming @Punihegde72 

After a house move you would be given a new account number for the new address, do you have this and have you been able to try registering the new account at all? 

[Punihegde72]

I have not tried to move any house my bill has been messed it’s 118 pounds instead of 26.99.

[Ashleigh_C]

I'm sorry @Punihegde72 What has been stated here has been contradictory. 

Have you moved house recently? If so have you tried to register the new account number for a My Virgin Media account as the old one would close as shown in your first screenshot