Virgin Media Community

[stella0987]

I am struggling to reset my email password after being suddenly disconnected yesterday.

I have tried on safari & chrome but continually get a message to say I can't use a password despite it meeting all the password criteria!? The error message is absolutely useless.

[Steven_L]

Hey stella0987,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account registration, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details stella0987, I have now raised this with our support team and I will be back in touch as soon as I have any further updates.

Kind Regards,

Steven_L