Invalid password

[scots_fifer]

Cant reset password, keeps saying invalid once you get to 8th character. This is clearly a glitch with virgin media as see other forum members with same problem

[Martin_N]

Hi scots_fifer,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having in resetting your password. 

To confirm, have you been able to test this via different web browsers?

^Martin

[scots_fifer]

Yes

[Robert_P]

There was an issue where it advised updating the password hadn't worked but the change had been made. Have you tried to log in with the new password?

Rob

[scots_fifer]

Yes…not working

[Ilyas_Y]

Thanks for the reply @scots_fifer.

I am sorry to hear about the issue with the password.
I will assist you on this.
I will send a private message - watch out for the purple envelope inviting you in.
You can verify my identity here as a Virgin Media employee.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @scots_fifer.

I'm glad we have been able to resolve the matter.
As always - reach out to us if you ever need any assistance!

Kind regards,
Ilyas.

[JZT123]

Hi. I’m having the same problem and none of the forum answers words for me, Can you help?

[Ashleigh_C]

Hi there @JZT123 

Thank you so much for your post and welcome to the community forums, its great to have you here. 

I'm so sorry that you are also facing this issue, I'd be happy to take a closer look via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.