Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you've been having in resetting your password.
To confirm, have you been able to test this via different web browsers?
Thanks for the reply @scots_fifer.
I am sorry to hear about the issue with the password.
I will assist you on this.
I will send a private message - watch out for the purple envelope inviting you in.
You can verify my identity here as a Virgin Media employee.
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Hi there @JZT123
Thank you so much for your post and welcome to the community forums, its great to have you here.
I'm so sorry that you are also facing this issue, I'd be happy to take a closer look via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.