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abrown91
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Incorrect email

Hi

I had my virgin media installed yesterday and the engineer checked my email which was incorrect. I am unable to register for an account or the app until it is updated as I haven’t received any emails with area reference

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Ayisha_B
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Re: Incorrect email

Hi @abrown91,

 

Welcome to our Community Forum and thanks for posting. 

 

I am sorry to hear this. I'll pop you a PM now so we can clear security and look into getting this sorted for you 🙂

Ayisha_B
Forum Team



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Ayisha_B
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Re: Incorrect email

Thanks for speaking with me via PM @abrown91

 

I have resent the contract now to your correct email address and you should receive this within 24 hours. 

 

Let me know if there's any issues. 

 

 

Ayisha_B
Forum Team



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