Inability to make account

[Ashley13]

Told to make my own thread, so here it is!

Got my hub yesterday, all setup, all good. However, I can't create an account to make any changes. Used both websites (to get around the DEF01 issue), the app, different browsers. Just won't accept any password I put in, despite saying it's an acceptable password.

[Kain_W]

Apologies for the issues faced Ashley13, 

Welcome back to the community.

Can I ask does the password follow this criteria?

- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters
 

Thanks,

[Ashley13]

Hi.

Every password I've tried has met that criteria, yes. It simply states the password is unable to be used, even when it scores it as moderate to strong.

[John_GS]

Hello Ashley13

Thanks for coming back to me. I shall send you a PM now to assist further.

Kind regards,