Showing results for 
Search instead for 
Did you mean: 

Impossible to create a valid password!!!

On our wavelength

Impossible to create a valid password!!! No matter what I try!!!!!😡😡😡😡😡


Forum Team
Forum Team


Thanks for your post and welcome back to the Community. It's great having you back here. 

I'm sorry to hear you're having an issue with creating a My VM account. We're aware that some people are having an issue with this and there are a few things I need to check with you. 

Can you please ensure you are following ALL of the below criteria when choosing a password.


•  Between 8-10 characters.

•  Must start with a letter.

•  Contain at least one number.

•  No special characters.


If you are 100% certain that the above requirements are all being met then can you try some different password variations to ensure the password is strong? This is because we've had reports of customers being able to proceed when doing this and it's mainly because some choices are too guessable to be allowed.

You should also try registering through the app or through another browser to see if this helps. Should this not work, pop back here and let us know. We will then be able to raise this with our IT teams to manually create the ID for you. 

Keep us posted.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs