on 06-06-2022 20:13
I’ve forgotten my password and for the past two months I try to reset it by the forgotten password link, I get sent an email and click on the link to receive
oops, we ran into a problem. Wait a minute and try again. If this doesn’t work, please come back later.
It doesn’t matter what time of the day, I just get the same message every time.
min experiencing really rubbish internet and I can’t sign into my account to see why.
Can anyone help me please.
on 07-06-2022 09:42
Hey Ruffcow,, thank you for your post and reaching out today. Also a warm welcome to the community, I am sorry to hear you are struggling to access your online account.
Recently we have made some improvements to our website and this has caused some customers with this issues unfortunately.
Please can you try this link and let me know if it works for you?
Also when you get to the password side, Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. Thanks
Matt - Forum Team
New around here?
on 08-06-2022 20:06
on 08-06-2022 20:07
I can’t even get past the email on the link you sent me.
on 09-06-2022 08:24
Thanks for coming back to us @Ruffcow, and I'm sorry to hear that the forgotten password issue is still ongoing.
Can you please advise me if you've been able to try an alternative browser, or clearing the cache on the browser you're using?