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Impossible password change in

Joining in


I’ve forgotten my password and for the past two months I try to reset it by the forgotten password link, I get sent an email and click on the link to receive 

oops, we ran into a problem. Wait a minute and try again. If this doesn’t work, please come back later. 
(Code DEF01) 

It doesn’t matter what time of the day, I just get the same message every time. 
min experiencing really rubbish internet and I can’t sign into my account to see why. 

Can anyone help me please. 



Forum Team
Forum Team

Hey Ruffcow,, thank you for your post and reaching out today. Also a warm welcome to the community, I am sorry to hear you are struggling to access your online account.

Recently we have made some improvements to our website and this has caused some customers with this issues unfortunately. 

Please can you try this link and let me know if it works for you? 

Also when you get to the password side, Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. Thanks

Matt - Forum Team

New around here?


I can’t even get past the email on the link you sent me. 

Thanks for coming back to us @Ruffcow, and I'm sorry to hear that the forgotten password issue is still ongoing.

Can you please advise me if you've been able to try an alternative browser, or clearing the cache on the browser you're using?

Kindest regards,