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I have moved and when I log in it shows my old disconnected account

Kasia82
Joining in

on ‎10-11-2023 19:10

Hi, when I log in to my virgin account it shows my old account at my old address. The same email is on both accounts but I can’t get into my new account to change anything 

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎10-11-2023 19:17

@Kasia82 You will need the VM Forum Team staff to arrange a move and transfer of the old account to the new account.  They will respond here in due course.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Akua_A
Forum Team
Forum Team

on ‎11-11-2023 08:17

Hi @Kasia82 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your online accounts which use the same email addresses. It may be the case that your email address is still tied to the old account. To best help with this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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