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I don’t have an account number

Joining in



im trying to sign up for my account but it says I need an account number. I’ve received 2 emails from Virgin. One thanking me for my order and another with contracts. There was a blank after customer account number and area reference.


please help.


Forum Team
Forum Team

Hi there @Evansinho


Thank you so much for your post and welcome to the community forums, it's great to have you here.


I am so sorry to hear that you have faced this issue with your account and I would be happy to take a look into this with you via a PM. 


I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.