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I Can Only Add my email address to my virgin media account and can get no further.

NoToast
Joining in

I can't get past adding my email address to my virgin media account. After that its just a constant loop of not being able to get any further than my email address, I can't get a password added because it thinks i need to reset my password but I don't have a password yet but it doesn't let me try this anyway because the page says that the reset password link has expired as soon as I try and use it even when I use it instantly when the reset email arrives. Please any help or assistance/information would be greatly appreciated. John.

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @NoToast 

Thanks for posting and welcome to the community.

Sorry to hear you're having some email issues.

I'll pop you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @NoToast 

Thanks for posting and welcome to the community.

Sorry to hear you're having some email issues.

I'll pop you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill