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Hub connection

JAW53
Joining in

on ‎21-07-2022 22:12

Can’t connect to my hub 

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎21-07-2022 22:26

The My Virgin Media app does not need to connect to your Hub, all it needs is a WiFi connection.

Can you expand on your exact issue?  You have posted elsewhere about a weak connection message using you Hub WiFi on an iOS device so your WiFi appears to be working.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Natalie_L
Forum Team
Forum Team

on ‎22-07-2022 08:52

Hi JAW53,

Thank you for reaching out to us here on the Community. 

I am sorry to hear you are experiencing issues connecting to the Hub.

Can you please provide further details on what has been happening and we will do all we can to assist further. 

Thanks 

 

Nat
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