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How to set up my virgin media page?

Joining in

Apparently I need a serious tag. Which depress for at least 5 seconds. 

I don't know where that is. 

Please help 


Forum Team
Forum Team

Hi there @TomFermor 


Thank you so much for your post and welcome to the community forums, its great to have you here. 


I'm sorry to hear that you are facing issues registering, I'm not sure I recognise the error message you are referring to.


Can I ask if you are able to try registering online here and following the steps? 


Thanks again

I am a previous virgin customer 

So when I try to register my email it says that I am already registered. However, when I follow the steps it leads me back to my defunct account. 

  • How do I log into my newly set up account? Surely there is a way to clear my old account and allow me to start again with my new account. At the moment I can't interact with any of the features that I am paying for, for example my virgin media account or virgin media on the go? 
  • Please help. If no one can help I will have to close the account. 

Forum Team (Retired)
Forum Team (Retired)

Don't worry - it's something I can help with 🙂 


I will pop you over a private message to confirm some details.