Showing results for 
Search instead for 
Did you mean: 

How to change account number

Joining in

I cancelled my original Virgin media broadband account in February and subsequently took out a new account in April but I have been unable to get rid of the old account details from the My Virgin Media app. This is preventing me from registering my new account. I have tried to access the New account option on the app but the link appears to be broken and I am pushed back to the original login page which still has my old details. Any tips?


Forum Team
Forum Team

Hi AJ75, welcome to the community! Thank you for posting!

Sorry to hear you are having some difficulties getting your new account set up with My Virgin Media. 

Did you use the same email address to register your new account as your old one?

We would need to get the association with your former account removed to get your account details swapped over. 

I will send you a PM to confirm a few details so we can get this sorted for you!

You will find the PM in the top right corner of the page in your Inbox. We can then return to the public thread with an update as soon as possible. 

All the best! 


Forum Team
Forum Team

Hi @AJ75

Thanks for joining me on PM. 

Just to update the thread, the missing benefits form was done. Max 14 days for the benefits to apply.

You need anything further, pop us a public post and we'll assist 🙂

Have a great day

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill