How to access Virgin media app

[Aaron_Talbot]

I have had all my services installed and I have been trying to access to the Virgin media apps but can't as when I go to register for the account and get to password, it rejects my password even though I am hitting all the criteria, can anyone assist, thanks

[Natalie_L]

Hi Aaron_Talbot, 

Thank you for getting in touch with us here on the Community. 

I am very sorry to hear you are experiencing issues when attempting to register for an account. 

Can you please try the following and let us know if it helps? 

• Clear cache and cookies
• Another browser or device
• Download the My Virgin Media app and complete registration from there

Thank you 

[Aaron_Talbot]

I tried all 3 suggestions just and still won't accept me registering, rejects my password I create every time even though I got the criteria correctly

[Natalie_L]

Thank you for trying and confirming this has not helped. 

Before we proceed with contacting our IT team for assistance, can you please confirm that you have tried multiple passwords with different variations within the requirements? 

Thanks, 

[Aaron_Talbot]

Hi, I have tried numerous passwords and devices, nothing works

[Natalie_L]

Thanks again for confirming. 

With this being the case, we will need to take a look at this from our side so I am going to pop you over a private message to confirm a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,