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How do I speak to a human!

kirsty2023
Joining in

anyone know how I speak to someone please. I paid £200 bill 2 days ago it has not registered and I’ve had a txt my services will be cut off. I can’t speak to anyone and it is asking for me to pay again!!

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi kirsty2023, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having some issues with your billing and that a payment hasn't registered. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

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