Homeworks.

[danforth]

Homeworks added without consent, did not ask for it, and don't want it. Please remove from my packge.

[Ashleigh_C]

Hi there @danforth 

Thank you so much for your post and welcome to the community forum, it's great to have you on the team.

I am so sorry that this has happened and I will be more than happy to take a closer look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[AnotherUser]

Hi,

I have just received an email saying "Thanks for adding HomeWorks to your Virgin Media Broadband package...". I have NEVER asked for this - what is going on?

Regards,

Cliff Cooley

[Robert_P]

Hello AnotherUser

Sorry to hear of the confusion caused by the recent correspondence received, we appreciate you taking the time to raise this via the forums.

Have you made any changes to your package recently? You can view your package and cost here, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. These can be viewed here.

Do they now show Home Works included?

Rob

[AnotherUser]

Hi,

Thanks for the response.

I have not made any changes to my package for over a year; looking at the Service Change Receipt for that date (20/5/22), the Fibre Broadband element contains only Volt M500 and Gadget Rescue - there is no mention of HomeWorks there, nor on my latest bill (19/9/23 paid 3/10/23).

Regards,

Cliff Cooley

[Martin_N]

Thank you for that information. Has the adding of homeworks increased the billed amount?

^Martin

[AnotherUser]

I won't know until the next bill is announced next week...

Cliff

[John_GS]

Hi @AnotherUser 

I'll send you a PM now to assist further.

Best wishes.