Help me change my number

[Aidamilli]

Hi there,

How do I private message Virgin Media staff to get my number changed?

Many thanks,

Aida

[Graham_A]

@Aidamilli You can't private message them directly.  They will respond to your posts here and send you a PM if they need to take the discussion private.

I appreciate that the reason you need to change your number may not be something that you wish to post in public so I will escalate this thread to the staff for priority action.  Even so it may be tomorrow before they can respond.

[Paul_DN · Accepted solution]

Hi Aidamilli,

Thank you for reaching out to us in our community and welcome, sorry to hear you have reason to change your phone number, is this Mobile or Home Phone.

For a Mobile number change this would require a new sim which can take m3 to 5 days, for a land line number change this is done within 24 hours.

So I can help get this done for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Aidamilli]

Hi Paul,

I would like to change my mobile number. I haven’t received a private message from you yet, the only one I have is an automated one for singing up. Please could you send another one through?

many thanks,

Aida