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Geoff_T2
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Getting no verification email when trying to register for Virgin Media account

I want to set up an account for Virgin Media on the app and web. Yet the verification email is not being sent.

Can someone help - this has been over 24 hours now. I've retried on this link with no effect - https://www.virginmedia.com/my-virgin-media/register

Thanks

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Ashleigh_C
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Re: Getting no verification email when trying to register for Virgin Media account

Hi there @Geoff_T2

 

Thank you so much for your post to our community forums and welcome to the team! It's great to have you here. 

 

Can I just ask, have you checked your spam/junk folder at all? 

 

Thank you

Ash_C
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Geoff_T2
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Re: Getting no verification email when trying to register for Virgin Media account

Hi @Ashleigh_C,

Yes I checked span and junk. I did receive one around 2 hours ago. When I clicked on it (an hour or so after) it said the link had expired. So I requested another..

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Ashleigh_C
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Re: Getting no verification email when trying to register for Virgin Media account

Thank you Geoff_T2

 

Are you also able to check the email by doing the following:

 

Selecting the Inbox folder > Sort > Date > Descending.

 

Does the email show then? 

 

Thanks again

Ash_C
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Geoff_T2
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Re: Getting no verification email when trying to register for Virgin Media account

I have just received the one verification email yesterday and when I clicked on it; the link had expired. I have not received another since.

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Ashleigh_C
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Re: Getting no verification email when trying to register for Virgin Media account

I'm so sorry to hear this @Geoff_T2

 

Let me pop you a PM now and we will get the verification email resent. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

 

Thanks again. 

Ash_C
Forum Team



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