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Forgotten password

Hi 

I mistakenly forgot my password to log on to my virgin media (I’ve been a customer for 10 years and didn’t pay enough attention when setting it) 

I’ve registered for the service and have a login email. 

But no password. 

I’ve tried to reset my password over the past year or so and each time I answer my memorable question etc... and hey presto I’m directed to a missing link telling me the page is broken. 

No one answers the phone - other than when selling me something. The messaging service just regurgitates the information on the website or tells me to login with my non existent password. 

Even small companies have a working password reset. Is it so difficult to achieve? 

 

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Re: Forgotten password

Hi Hosko,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you've had some issues resetting the password for your online account, I'll need a few more details from you so I can help.

 

I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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