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Ethernet cable

Mandyf1
Joining in

on ‎04-01-2023 14:01

I am forever having to turn my box off and on. The Ethernet cable fitted by virgin hardly ever works so I have to keep changing to WiFi? I find it hopeless to speak to virgin and just can’t get through to speak to anyone what can I do?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎04-01-2023 14:16

@Mandyf1 wrote:

I am forever having to turn my box off and on. The Ethernet cable fitted by virgin hardly ever works so I have to keep changing to WiFi? I find it hopeless to speak to virgin and just can’t get through to speak to anyone what can I do?

Hi  @Mandyf1 

You've posted in the My Virgin Media app forum, but your post relates to some kind of connection issue.

Is the box you refer to a VM hub, or a VM TV set top box?

If it's a VM TV set top box then which box is it? The same question regarding the hub.

Have you tried a different ethernet cable, or if it's relating to the hub a different ethernet port as well as a different ethernet cable? 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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