Hi @vitorcunha11011,
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that you're having some trouble logging in. To confirm, is this an online account for your cable/Virgin Media services, or for Virgin Mobile services?
Along with this, can you please confirm what error message/code you're seeing and what troubleshooting you've done thus far in an effort to remedy the situation?
Thanks,
Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!
