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Error Code DEF01

Joining in

I'm new to virgin media and I've been trying to register on the app to no avail. I keep getting error code DEF01 message no matter how I try.

And the WiFi range in my home seems to be poor which I need help with as well.  I hope I've not made a wrong decision to join virgin media  


Forum Team
Forum Team

Hi @Oakor12 

Welcome to our services and our community forums. 

Sorry to hear you are having issues when trying to create an online account. We further apologise for the WiFi issues you are also having and we want to best help. Just to clarify, how far do you get in the registration before you see that error? Also, do you get this error when registering with a different browser? Also in regards to your WiFi range issue, please try the following link and let me know if it helps 


Forum Team

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