Engineers fails to turn up

[BBenjamin]

I had a confirmed appointment for an engineer but he/she never showed up. No reason given. Virgin had even removed the appointment information from my account, so I couldn't check for any update. Trying to contact them is like pulling teeth. I waited in all day. If They had shown up and I hadn't been in they would have charged me £25. Not good customer service.

[Kain_W]

Hi BBenjamin,

Thanks for your post and welcome to the community.

Sorry to hear that the engineer has not turned up, can I ask in recent memory has there been an area fault raised?

If so any appointment that are booked for solo visits would be cancelled.

Regards,

[BBenjamin]

Hi there. Virgin contacted me and offered me another technician visit. They have now been and have fixed my connection problems. Thanks for your help

[Tom_W1]

Hi @BBenjamin thanks for your reply here.

That's great news! If you do need any further help or assistance then please don't hesitate to let us know.

Many thanks