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Engineer isn't showing as booked on app or online account

Joining in

I called the Virgin Media team today who confirmed I'd be getting a visit on Friday 30th between 1pm - 6pm but I haven't received a confirmation email or any sign that it's actually been booked on my account. Help! 


Forum Team (Retired)
Forum Team (Retired)

Hi @Keelbarker,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues confirming your appointment!

If you don't have access to your online account yet, we recommend registering for MyVirginMedia, where you can see your account and appointment details. 

I'll be more than happy to look into this further and confirm your appointment details. I'll send you a Private Message to confirm your information.

Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you! 

Forum Team

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