Hi, thanks so much for your help, I have already raised a complaint after being advised I could do so online when I rang back a third time.
I am struggling to understand what current offers are available has to do with an existing contract I was sent except within the VM system. It may not have been applied, but again that feels like an error on VMs part. Or of course as one of the agents said it is impossible for me to take an offer that is less than I am already paying which sounds shady.
As far as I am concerned I have been sent a contract and as a result both parties are bound by it. The contract cannot be cancelled by not being applied properly any more than I can stop paying, delete the email and claim there is no contract.
Unless I am advised differently I believe that a contract was made and VM are not abiding by it.
It feels inevitable at this point that I will have to take this to the ombudsman as it seems to be impossible for VM to comply with the obligations of their contract. When the annual price rise hits on my existing agreement it MUST be OK for me to say the price rise has not applied properly to my direct debit and VM will be fine with it.
Right? Or are the expectations different when it comes to my obligations in a contract?