Email verification

[AmpHenry]

When I try and add virgin media to the app it says I haven't verified the email address but when I request a new link it either doesn't get sent or when I recieve it the link has expired. Already have the app for my mobile. 

[Ilyas_Y · Accepted solution]

Hey @AmpHenry, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the verification link.
I will assist you on this and get it sent out to you.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[AmpHenry]

Hi,

[REMOVED]

I have had a mobile with yourselves for 10 years and can log in on that.  The issue is adding a media account. 

I am taking part in  fibre trial with my install due this Tuesday afternoon. 

Thanks

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Kain_W]

Hi AmpHenry,

I can see that Ilyas invited you into a PM, please reply via the purple envelope icon to the message.

Kind regards,