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Email verification not working

Joining in

When signing up to My Virigin Media, my email verification link expired and no matter how many times I try and get the link resent it never comes.

I've done it many times and checked my junk/spam folder. It's definitely not come through.

Help please!


Forum Team
Forum Team

Hi there @emmadii


Thank you so much for your first post to our community forums and welcome to the team! It's great to have you on board.


I'm so sorry to hear that you are facing this issue with your verification email. 


I'd be happy to look into this with you via a PM and I will pop one across now. 


Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thanks again.