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Email verification not wokring

Joining in

Hello all,

Just changed the email on my account today. unfortunately the verification email sent to me does not seem to be working. i click on the verify email link and it takes me to log in. when i try to log in it just tells me i need to verify my email first. not sure what to do. any ideas?


Forum Team
Forum Team

Hi IsaacG1

Thank you for your post and welcome to our community.

Could you expand on this please?

Do you already have a registered email to log into your online account?

Are you now trying to change this to another username?

Please pop back to us when you can. 




Vikki - Forum Team

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I have a pre-existing account. I went to change the email on the account to my new email. I received the revification email to click on the link to verify move to new email and when I click on the link it just takes me to a log in where I am unable to log in as it gives me the messege “account not yet been verified” leading to an infinite cycle of me not being able to do anything 

No worries at all.

I will send you a PM now and we can look into this 🙂 

Matt - Forum Team

New around here?