Email address still connected to old account

[C4KKY]

Morning. 

I have recently taken out a new Virgin media account but I’m using the same email address as my old account. This therefore means that every time I login to my Virgin Media Profile or the App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents.

Can you help me please! 

[Daniel_Et]

Hi @C4KKY 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel