Email address linked to old account

[Matunkle]

I have recently ordered a new tv and broadband service which is being installed tomorrow. 

I had a virgin media account at a previous address which was registered with the same email address that I used to set up the new account. My email address is locked to my old account and I cannot change this through the virgin media website. Every time I try logging in it shows all my old account information.   I need the email address transferred to the new account.

I had a long WhatsApp chat with VM on Friday and they said that they had sorted it but unfortunately they haven't. 

Thanks

[Ashleigh_C]

Hi there @Matunkle

Thank you so much for your first post and welcome to the community forums! It's great to have you on board!

I am so sorry to hear that you have faced this issue with your new account!

I'd be more than happy to take a look into this with you via a PM, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.