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Email address changed on account not by me or by virgin

Joining in

My email app has locked me out and when I sign in on virgin media the email address on account in use is not mine. A complete strangers email address! How did it get changed and how can I change it back? Thanks 


Forum Team
Forum Team

Hey Redeer,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,