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Email Verification doesn’t work

Joining in

I’ve see lots of people have had this problem. 

when I try to log into the virgin media app or online it tells me I need to verify my email. 
I have the email I get with the link to do this but when I click on the link it tells me the link has expired.
I try to get the email resent and it takes atleast 20 attempts before I finally get one.
It gets delivered to my inbox and literally within seconds I have clicked the link but it still takes me to a page telling me the link has expired.

I spoke with someone on the phone who escalated this to what I assume is IT specialist but I haven’t heard anything back. 

can someone sort this as soon as please as this js getting both ridiculous and infuriating!!


Forum Team
Forum Team

Hey there @dan_smith, thanks for reaching out to us.

I'm sorry to hear about the issue with the verification link being sent and not working.
I will assist you on this and get down to the bottom of this.
Watch out for the purple envelope inviting you in to a private message.

Kind regards.

Forum Team

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