Hello AsiaMathieson
Sorry to hear of the issues setting up your online account, we appreciate you raising this via the forums and welcome to the community.
Can you confirm if this is a new account? If so, it can take a few days for all of the details to update and allow you to register for your online account.
If not, please let me know here an i'll be happy to get some more details from you and look into this further.
Thanks
Rob