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Delete account

Joining in

Good evening 

My husband left virgin media before Christmas and have the my virgin media app, since ending his contract we have gone back to virgin media in my name and I want to delete his account in order to put the new account number in its place.
My husband's old account is still registered with my email. I got a new contract with the same email and am still unable to register with new details, it's still shows me his name there.
I’ve tried all sorts and can’t find a way to delete the account, so if someone can help me, I would be grateful.


Forum Team (Retired)
Forum Team (Retired)

Hi Daga, 

Welcome to the Community and thank you for posting.

I am sorry to hear you are experiencing issues setting up the account using your email. 

We would like to help so I am going to pop you over a private message to take a few more details and we can go from there. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,