Oh that makes a lot of sense now, EmilyS32,
Thanks so much for all the information provided here - this helps a lot.
In this case, let me advise that in order to register for MyVM online, your services must be activated so we enable this step for you.
It would not work before your hub is installed, I'm afraid.
Please, wait for the equipment to arrive and as soon as you do, follow the instructions on the QuickStart Guide that comes along with the equipment (little booklet)
Once you have completed the installation process and your services are up and running (Broadband set up and internet access granted) you can click on this link here
and follow the registration process as normal.
It should allow you to register without trouble at this point, however it may take up to 24 hours from the installation so try again later if it doesn't let you do it straight away 😉
I hope this helps.
Let us know how you get on with it, give us a shout if you keep getting any errors after.
Always happy to assist
Adri - Forum Team
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