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DEF01 ERROR 06/08/22

Tuning in

I cannot make an account to register to my order? It comes up with the DEF01 Error.  I don’t know how I’m supposed to manage my bills or access anything I’m awaiting my router being delivered and can’t follow your emails instructions to create an account because of an Error which seems to be a reoccurring issue aswell as customer service issues according to your forums complaints/posts. Hope that isn’t going to be my experience with this company, can someone help me with this issue?


Forum Team
Forum Team

Hi there @calvino1412


Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here! 


I'm so sorry to hear you are facing this issue with your My Virgin Media account! 


Can I just confirm are you trying to register via the web site or via the app? 


If via the website have you been able to try on an alternative browser? 


Thank you.