on 14-06-2022 01:18
I've had Virgin Media for over a year and haven't needed to use my online account. However, now when I try to create an account with my account number, area reference, etc. I receive the error code DEF01. This is preventing me from accessing my bill and account information. Any help would be appreciated, thanks.
on 14-06-2022 08:42
Welcome to the Community and thank you for posting.
I am sorry to hear you are experiencing issues when setting up your online account.
We are aware some customers are experiencing this problem and we are asking that you try the following;
If you have attempted all of the suggestions and are still having the issues, please let us know and we will be able to assist further.
on 14-06-2022 09:38
on 14-06-2022 11:57
Thank you for your reply and trying the suggestions dpnemergut.
I am sorry this has not worked for you but please don't worry as we will be able to help.
I am going to need to confirm a few details via private message so I will pop this over to you now and you will be able to access this via the purple envelope on the top right of this page.