on 24-03-2023 17:18
I would like to get the Volt benefit but it's impossible!!!
I need to have the same address on both O2 and VirginMedia contracts.
Hi, a mistake was made when talking to Virgin Media's customer service about changes to the services provided on my contract (internet + telephone).
Wrongly entered my address is entered twice in the post code
I tried calling Virgin on the hotline after 40 minutes trying to talk to a person who supposedly speaks English explaining if there is a problem. Finally, someone more competent appeared and during the conversation the lady, seeing my contract online with the wrong address, stated that it was no problem for her and she was unable to help me.
on 24-03-2023 19:36
Thanks for popping back on our Community.
Sorry to hear your address details are incorrect on our side.
Is the address showing correctly on your Monthly bills from us.
We can check from here if you need help?
on 25-03-2023 08:30
on 25-03-2023 12:10
Hey CastlePArty2019, thanks for the reply and for sharing more on this.
Sorry to hear your benefits for Volt cannot be added due to the address not matching our records.
We can see you're on PMs with my colleague Gareth_L about this, please expect a reply back so you can look into this together and we're sure you'll receive all the help needed with this.
Please note: Gareth is not in currently, however he should be back to you by Monday.
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