Cant verify email address

[Lewisward07]

Hi,

I can't log in to my virgin media account. This has been an on-going issue for months. I've just spent 90 minutes on a call with an advisor and still not been able to resolve. If I try to verify my email address, I get the link and as soon as I click the verify link, it says it has expired. I'm clicking the link instantly as it comes into the mailbox. I've tried this on different browsers and devices.

If I try to log in with my email address and password it says I need to verify the email address.

Can someone help? 

Kind Regards

[Gareth_L]

Hello Lewisward07.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue setting up your online account.
I'd like to take a look into this for you as it clearly has been ongoing for far to long now.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L