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Cant use password

Joining in

Hi I have been having the same issue for months. I have tried using different browsers and on incognito mode and still the same issue. Please help!


Forum Team
Forum Team

Hi Whatajoke1, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the password, is this regarding the online account? 

Can you give us a little more information on the issue which you are having and we will do our best to assist.

Kind regards, Chris. 



When I try and reset my password, I enter a password that meets the requirements and I get an error saying I can't use that password. I have tried so many different passwords and always get the same message. 

Hi Whatajoke1, thanks for the reply. Can you search Google for a password generator and let us know if one of them work? - Chris. 

Hello, I have tried this and still got the same message.


Does this happen with multiple passwords which are generated and can you type and not copy and paste to see if it makes a difference? ^Chris

No that doesn't make a difference unfortunately. 

Hi @Whatajoke1

Thanks for coming back to the thread

I'll send you a PM now to assist further

Best wishes,

Forum Team

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