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Cant use password

Whatajoke1
Joining in

Hi I have been having the same issue for months. I have tried using different browsers and on incognito mode and still the same issue. Please help!

7 REPLIES 7

Chris_W1
Forum Team
Forum Team

Hi Whatajoke1, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the password, is this regarding the online account? 

Can you give us a little more information on the issue which you are having and we will do our best to assist.

Kind regards, Chris. 

Hello,

 

When I try and reset my password, I enter a password that meets the requirements and I get an error saying I can't use that password. I have tried so many different passwords and always get the same message. 

Hi Whatajoke1, thanks for the reply. Can you search Google for a password generator and let us know if one of them work? - Chris. 

Hello, I have tried this and still got the same message.

Screenshot_20230121_125302_Outlook.jpg

Does this happen with multiple passwords which are generated and can you type and not copy and paste to see if it makes a difference? ^Chris

No that doesn't make a difference unfortunately. 

Hi @Whatajoke1

Thanks for coming back to the thread

I'll send you a PM now to assist further

Best wishes,

John_GS
Forum Team


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