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richierich444
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Cant register on app

I cant register on the virgin media connect app it keep saying " cant use this password " I have met all the requirement for a strong password but still no joy I have also deleted the app and reload it but still cant register.

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Paul_DN
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Re: Cant register on app

Hi richierich444,

Thank you for reaching out to us in our community and welcome, sorry to hear you haven't been able to sign up for the Connect app, this is something you log into with the same details as your Virgin Media Online Account, do you already have this set up and able to log in?

Regards

Paul.
 

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richierich444
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Re: Cant register on app

Hi I've tried to open a online account as well and it's saying the same I have also tried it on deferent devices.

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Paul_DN
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Re: Cant register on app

Hi richierich444,

I will be happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

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